Frequently Asked Questions?

WHY DO PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE?

We offer products at prices well below market value, which means we work with international suppliers (USA, Europe, and Asia).

Therefore, when a new order is placed in our store, we send the request to our suppliers, and they ship it directly to your home.

DO ALL PURCHASES COME WITH A TRACKING CODE?

Yes. We only work with reliable suppliers that provide tracking codes for your security and peace of mind.

WHEN WILL I RECEIVE MY TRACKING CODE?

We will send the tracking code directly to your email within 3 business days, as our suppliers (the manufacturers of the products) require this timeframe.

If you still haven't received the tracking code after this period, send us an email at: sac@lojaparis.com INCLUDING your order number (#4321), and we will get back to you within 24 hours.

If you have received the tracking code for your order, you can track it yourself on our website by going to Track Order.

MY TRACKING CODE IS NOT SHOWING ANY INFORMATION

Yes, during transit between the country of origin and the destination country, there may be periods without updates because the package is not moving. You will be notified as soon as it arrives in Brazil. After that, you will be notified of every update, just like with domestic orders.

Rest assured, your order is on its way.

ARE THERE ANY OTHER FEES I HAVE TO PAY FOR THE PRODUCT?

No, you only pay the regular full price of the product, as our products are not taxed by customs or the postal service (R$ 15.00 fee), but if any taxes are applied, we take full responsibility and will pay any fees.

Just send us an email at: sac@lojaparis.com explaining what happened, and we will respond within 24 hours.