How long does it take for me to receive my order?
The delivery time is 10-35 business days after the payment confirmation date. However, our orders are generally delivered within an average of 25 days. The delivery time is calculated in business days starting from the payment confirmation, meaning it does not include Saturdays, Sundays, or holidays. After the purchase is confirmed, the order will be processed, which takes 1 to 10 days depending on demand. Rest assured, 97% of orders are shipped within 3 business days.
How can I track my order?
You can track it using the tracking code sent to your registered email address. Since it is an international shipment, it may take 3-10 days for the tracking code to show the current status. You can use our Tracking page to track your order.
The postal service takes 3 to 10 days to enter international tracking codes into the system. Therefore, if your code does not work, please be patient and try again later.
Will I be charged customs fees?
No.
I received my product, but it is incomplete.
Generally, when your order contains multiple items, it may be shipped in separate shipments, as we use different distribution channels. You may receive the items on different dates. Therefore, do not worry if you do not receive all your orders at once… they will reach you.
Will I receive the product at my home?
Yes, most orders are shipped to the delivery address. However, you may have to pick up your order at your local post office if the address cannot be located or if there have been several unsuccessful delivery attempts (address unavailable). We ask that you track your order using the tracking code provided to you by email so that the order does not return to the sender if it is held for pickup for an extended period.
NOTE: Please make sure that the registered delivery address is correct.
I entered the wrong address. What should I do?
Most orders are shipped the next day. Send us an email on the day you placed the order so we can update your address before it is shipped. We cannot make any corrections once the order has been dispatched.
The tracking shows as delivered, but I did not receive it. What should I do?
Please ask the people living in your home, as they may have accepted the package without you knowing. You can also contact your local post office. Sometimes the tracking code shows as delivered while the order is still at the local post office, or the delivery may have been delayed and will be delivered the next day. Please also check if you have received any notification from the carrier in your mailbox. If there was an unsuccessful delivery attempt, they will leave a notice so you know what happened and provide instructions on the delivery of the order. We can only issue a refund if the order is lost in transit, meaning if your order shows no tracking updates for 60 days after the shipping date. Delivered orders are not eligible for refunds.
Still Have Questions?
Contact us by email at sac@lojaparis.com
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
