Frequently Asked Questions

- WILL MY PURCHASE BE MADE SECURELY?

 

The Store's website has the highest level of SSL security, which is mandatory for all online stores, as it captures all transaction information with complete confidentiality.

Our payment method is via MercadoPago, which is the largest payment network in Brazil. No employee of our company has access to any personal payment information, such as your credit card number, making your purchase 100% secure.

If you have any questions, contact us via email at sac@lojaparis.com

- CAN I TRACK MY PURCHASE?

 

Yes, all purchases can be tracked. We will send an email to the address provided by the customer with all the tracking code information. The tracking code may be sent via email within 3 business days, as we will be preparing your order during this time. We kindly ask for this timeframe.

Here at our store, we have a specific area to view your order:

- Track my order

- HOW MANY BUSINESS DAYS DOES IT TAKE FOR PURCHASES TO ARRIVE?

All our products are imported, either from China or the United States. Therefore, it takes a little time to arrive in Brazil, ranging from 10 to 35 business days. In addition, we offer Express Shipping, which will arrive earlier and with priority.

If you have any questions that are not covered in this questionnaire, contact us and we will answer all your questions!